Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSUP407A Mapping and Delivery Guide
Assess complex superannuation benefit or insurance claims

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency FNSSUP407A - Assess complex superannuation benefit or insurance claims
Description This unit describes the performance outcomes, skills and knowledge required to assess complex superannuation benefits and/or insurance claims. It encompasses reviewing the validity of requests, reviewing documentation and evidence, determining entitlements and communicating the decision.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to job roles involving assessing complex superannuation benefits and or insurance claims of various fund types.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Review validity of request
  • Validity of request for payment is reviewed against fund entitlements within operating guidelines, operational authorities and legislative guidelines
  • Review is undertaken in a methodical manner using suitable checklist or similar instruments to ensure accuracy
       
Element: Review documentation and evidence
  • Payment criteria are established to enable compliance to be determined within the terms and conditions of the trust, relevant legislation, and operating guidelines
  • Additional evidence is obtained where required from appropriate parties to confirm that request complies with the fund's conditions of entitlement
       
Element: Determine entitlement
  • Level of entitlement is determined based on accurate and complete information
  • Entitlements are determined within authority levels and a sign-off is obtained where required
  • Decision on payment is made in accordance with trustee instruction, operating guidelines and relevant legislation
       
Element: Communicate decision
  • Decision is advised according to organisation policy and procedures to relevant parties
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

review validity of requests and related documentation and evidence

determine entitlements demonstrating knowledge of organisation authority levels and fund entitlements and operating guidelines

follow appropriate payment criteria applying an understanding of the application of fund policies and procedures and give sound advice and negotiate on options.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation financial records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

liaise with others, share information, confirm work requirements, using questioning and active listening as required

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to superannuation benefits

access and update account records electronically

use internet information

literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information

data analysis and interpretation skills

interpersonal skills to relate effectively within a team environment

organisation skills, including the ability to plan and sequence work

research and analysis for accessing, interpreting and managing complex information

interpreting documentation

coordinating tasks

learning skills to maintain knowledge of changes to products and relevant legislation

judgement skills for forming recommendations in operational situations

management skills for working effectively in a constantly changing environment

Required knowledge

relevant superannuation legislation

computerised superannuation systems and procedures

organisation authority levels

fund entitlements and operating guidelines

appropriate payment criteria

through understanding of the application of fund policies and procedures

industry products and services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Payments may involve:

complex legal or trust interpretations or complex insurance classes (e.g. disability claim)

complex technical determinations

high monetary impact.

Payment criteria are:

criteria to measure the legitimacy of a request for payment

payments may include investment and insurance components.

Appropriate parties may include:

beneficiary

legal representative

member

rollover fund

this function may arise from referrals that have exceeded the authorities of subordinate officers

trustee or other representative.

Relevant legislation may include:

anti-discrimination legislation

Corporations Act

Family Law Legislation Amendment Superannuation Act

Financial Services Reform Act (FSRA)

Income Tax Assessment Act

industrial legislation

Insurance Act

Privacy Act

Retirement Savings Account Act

stamp duty legislation

Superannuation (Resolution of Complaints) Act

Superannuation (Unclaimed Moneys and Lost Members) Act

Superannuation Contributions Tax (Assessment and Collection) Act (surcharge)

Superannuation Guarantee (Administration) Act (SGAA)

Superannuation Industry (Supervision) Act (SIS)

Superannuation Industry (Supervision) Regulations

trade practices legislation

Trustee Acts or Trust Acts in each State and Territory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Validity of request for payment is reviewed against fund entitlements within operating guidelines, operational authorities and legislative guidelines 
Review is undertaken in a methodical manner using suitable checklist or similar instruments to ensure accuracy 
Payment criteria are established to enable compliance to be determined within the terms and conditions of the trust, relevant legislation, and operating guidelines 
Additional evidence is obtained where required from appropriate parties to confirm that request complies with the fund's conditions of entitlement 
Level of entitlement is determined based on accurate and complete information 
Entitlements are determined within authority levels and a sign-off is obtained where required 
Decision on payment is made in accordance with trustee instruction, operating guidelines and relevant legislation 
Decision is advised according to organisation policy and procedures to relevant parties 

Forms

Assessment Cover Sheet

FNSSUP407A - Assess complex superannuation benefit or insurance claims
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP407A - Assess complex superannuation benefit or insurance claims

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: